Help

Frequently Asked Questions

1.What is Napster Unlimited?

Napster is a legal music service offering unlimited access to one of the largest digital music catalogues available, with more than 10 million tracks in every possible genre and in the best quality. With Napster Unlimited you can stream Napster music as often as you want from any PC plus you get 5 (12) high quality MP3s every month to keep. You can use the Napster MP3 Store to buy individual tracks and albums.

Napster Unlimited is packed full of music discovery features such as expertly programmed radio stations, playlists and recommendations. It’s easy to discover old favourites, the latest bands and get the perfect soundtrack to any occasion. You get all this for just £5 (10) a month.

2.Why choose Napster over other music services?

Most other music services will charge you for every track and album you download. Of course you can get this at the Napster MP3 Store. But Napster Unlimited offers you the best value service out there – you can play all the music you want from our vast catalogue ad-free and get MP3s to keep on top. You also get full access to our amazing features – all for a simple low monthly payment of just £5 (10) per month. There are other music services that claim to offer unlimited access to music but none of them come close to Napster in size of catalogue, range of features, recommendation tools and of course MP3s to keep. We could go on…

3.What can I do with MP3s I get from Napster – burn to CD, transfer to my iPod?

Whether you download MP3s as part of your Napster Unlimited membership or purchase them individually, they are yours to keep forever with no restrictions. You can burn a song as many times as you like and transfer to any MP3 player- it’s your choice. Napster MP3s can be played on every MP3 player including the iPod and iPhone.

4.Can I use music from Napster with iTunes or Windows Media Player?

You can import your Napster MP3s into any MP3 compatible music software (which is most of them).

Napster offers you a seamless connection to your iTunes or Windows Media Player library. The Napster Download Manager makes managing your music easy by downloading MP3s directly to your chosen music software. Choose iTunes, Windows Media Player or Napster to manage your Napster MP3s.

5.Why does Napster have great sound quality?

The Napster music that is downloaded to your computer is in MP3 format at 256Kbps stereo and streamed tracks are 128 Kbps stereo. This high quality allows you to get the most enjoyment from your music however you choose to listen to it.

6.When can I cancel my membership?

The Napster billing period only lasts a month so you can cancel your membership at any time and your membership will automatically expire at the end of your billing month. For longer term plans you can cancel at any time during your billing plan period and your membership will expire at the end of this period.

7.What are the system requirements to use Napster?

You can play and download Napster tracks from easily from your web browser. Just note a few requirements:


Operating system
PC/Windows, Mac, Linux
Browser
Firefox 2.0 or higher, Microsoft Internet Explorer 7 or higher.
Download Internet Explorer 7 here
Note: Pop-ups, JavaScript and cookies must be enabled.
Music Playback
Flash Player 8+